It is a fact: the multiplication of digital tools in everyone’s daily life, both professionally and personally, is transforming the uses and practices in the company. Thanks to digital technology, almost everything becomes possible, such as the fact that employees no longer need to be physically at their desks to work or even having a videoconference meeting with thousands of kilometres between participants. The company’s network, tools and software then become accessible at anytime, anywhere and with any medium. But what are the real impacts of digital technology on the company’s human values? How is the “human” factor integrated into the digital transformation of companies? Why include digital in our working methods?
The transformation of social relations
With the emergence of different exchange platforms (social networks, videoconferencing, etc.), opportunities to interact have multiplied. Not only are customer relationships being renewed, but internal processes are also changing. Yes, digital modifies the relationship between people: by putting all the means of communication necessary to be in permanent contact with others, it has also created a culture of immediacy that leads us to expect that when information is sent, we expect a quick reaction from the recipient.
Internal mobility redefined
Thanks to collaborative intranets and shared spaces, tasks have been decompartmentalized. Via instant messaging, all project participants can be contacted at each step of the mission and are thus much more empowered. Since everyone can communicate directly with all the employees of his or her company, the current processes are evolving at the same time. Employees have greater visibility on the company’s projects and can more easily identify topics that may be interest them and that correspond to their skills. And we all know that a motivated employee is a productive employee.
Furthermore, training methods have also evolved. With the rise of MOOCs (Massive Open Online Courses), SPOCs (Small Private Online Courses), COOCs (Corporate Open Online Courses), tutorial videos and even webinars, training has become accessible to everyone and is part of the daily tasks of most employees. Not only because it is a necessity but also because professional development nowadays requires constant questioning.
The added value of digital technology
According to a study conducted by Monster, 82% of French people believe that digital transformation is beneficial for employment and 80% of working people believe that digital would be beneficial in terms of productivity. In addition to the simultaneity of certain tasks and the rapid distribution of information to many partners, digital represents a real potential for optimization and value creation for companies. Here are some examples of technologies that add value to the production chain:
- Digital twins:
The concept of “digital twin” consists in applying to the 3D digital model of an aircraft, for example, the constraints it could undergo in real life in order to observe the behaviour of a part under certain conditions and thus analyse its impact on the entire aircraft. This type of innovation makes it possible to optimize maintenance operations, even when no physical prototype exists yet.
- 3D vision:
Augmented reality can be used for training but also during maintenance phases to identify areas to be monitored and assist in the performance of complex operations. Beyond the ergonomic aspects that need to be improved, the potential of this technology is important: defect detection, identification of corrections, recording of work performed….
- Artificial intelligence:
The primary purpose of the AI is to exploit the multitude of data collected. The analysis of data by means of artificial intelligence must make it possible to optimise, develop feasibility, predict problems or evaluate potential risks.
- Digital platforms and collaboration solutions:
These digital tools deepen the decompartmentalization of services within a company. The same data model, a “toolbox” solution can be used by a wide range of partners and thus promote collaboration between stakeholders. These platforms create a real ecosystem and new opportunities.
In any case, it is the human being who implements these solutions and it is important to keep in mind that they must be used to facilitate the work of Man and not replace him.
You will have most probably noticed that digital transformation is everywhere. Digital technology is revolutionizing everything because it allows speed and total access to information. Some see it as a revolution (an evil for a good) while others see it as an evolution (an improvement in the way of working). Do not hesitate to contact us to give us your vision or if you wish to be accompanied by experts in your digital transformation.